How do I log into the website?Updated 8 hours ago
I can’t log into the website
Don’t worry, we're here to help! Try the steps below in order and, if you still can’t log in, please do get in touch so that we can assist you further.
1. Double check your email
If you've recently placed your first order, double check your inbox to confirm the email address you used when signing up.
It's worth also checking your inbox to see if you have an account activation email - you will not be able to log into the website until you've activated your account.
2. Reset your password
Go to the login page
Click 'Forgot your password?' and follow the instructions to request a password reset email.
If you don’t receive the reset email, check your spam/junk and promotions folders.
If the reset email still doesn’t arrive: we can trigger a password reset for you from your customer profile - please contact us and we’ll do that for you.
3. One-time passcode (OTP) issues
If you use an OTP (one-time passcode) we send it by email. Enter this code exactly as shown. OTPs expire quickly, so request a new one if it’s old.
If you don’t see the code, check spam/junk folders.
4. Browser & device
Try clearing your browser cache and cookies, or open a private/incognito window.
Try a different browser or device (e.g. switch from mobile to desktop).
Make sure your browser and device is up to date.
5. Still stuck? Try these simple fixes
Restart your internet connection (Wi-Fi off and on).
Restart your device.
If you’re using a web view inside another app e.g. the Pinter App, try using a browser instead.
When you contact us for help
If the steps above don’t work, please send us the following so we can help faster:
One or two screenshots of the error or what you see on screen.
The device and browser you’re using (for example: Chrome on Windows, Safari on iPhone).
Which login method you tried (email + OTP, Apple, Google, etc.).
Any troubleshooting steps you’ve already tried (password reset, cleared cache, different browser).
The email address you believe is linked to the account (we’ll verify identity before making changes).
Your full delivery address and any order information you have.