Pinter US

Some of our products carry a Limited Quantity label for shipping purposes.<img src="https://attachments.gorgias.help/GyBLV6k1ByV7NbQk/hc/0eMnwxKZVV79bDNo/2025081516-c5a2eaac-e762-4b6c-af3a-c6132907ee17-limited-quantity-road-and-sea-placard-250x250mm.png" style="width: 199px;" class="fr-fic fr-dib">Limited Quantity labelWhat is a Limited Quantity label? A Limited Quantity label is used for items that contain hazardous or restricted materials in small amounts. In our case, this applies only to the Purifier. The label is required for transport safety, but the product is completely safe to use as intended.Why might you see this label on other boxes? Because this type of Purifier is included with certain Fresh Presses, the LQ label may also appear on:<ul data-start="2113" data-end="2177"><li data-start="2113" data-end="2149">The external Fresh Press box</li><li data-start="2150" data-end="2177">The main Pinter box</li></ul>What you need to know:<ul data-start="2208" data-end="2417"><li data-start="2208" data-end="2304">The Purifier and Fresh Press products are completely safe to use following the instructions.</li><li data-start="2305" data-end="2417">For guidance on using these products safely, refer to the product labels and the Pinter App cleaning guides.</li></ul>Having issues with returns? If your return is affected due to the Limited Quantity classification, please contact our Customer Support and ask for a human agent for assistance.

Fresh Beer Club Order:If you were expecting your Fresh Beer Club Subscription order, but it's the wrong style of Fresh Press, this could be due to the one you ordered being out of stock. If your chosen Fresh Press is out of stock on your dispatch...

Understanding the “Limited Quantity” Label on Your Pinter Products

Orders & Deliveries

I haven't received my Subscription order

I've received an order I wasn't expecting/I didn't make.

How long does a pause last?

Can I pause/cancel my Subscription?

How do I change my Pinter Pack selection?

Can I change the date payment is taken for my Subscription?

Can I reactivate my account?

What happens if my selection is out of stock?

I want to change the date of my Subscription order

Can I increase/decrease my Subscription selection each month?

Why can't I Pause or Cancel my Subscription?

Am I signed up for a Subscription?

Subscription

Pinter 101 - All you need to know before starting

What are the weights and dimensions of the Pinter?

What type of water should I use in the Pinter?

What is the Pinter?

What is a Pinter Pack?

Will the Pinter fit in my fridge?

What is the capacity of a Pinter?

What types of Beer and Cider styles do you sell?

What is a Co-Pinter?

Do you have paper instructions?

Can I recycle my Pinter?

How Can I Suggest a Beer or Collaboration to Pinter?

Can I move my Pinter before Tapping?

Pinter Questions

Can I re-use what's left in the Brewing Dock?

I've removed my Brewing Dock after Brewing, and there's a lot of Fresh Press in the Dock

I can't attach the Brewing Dock to my Pinter

There is a gap between the Brewing Dock and Pinter

My Brewing Dock is broken or has snapped

Attaching the Brewing Dock to the Pinter

Can I turn the Pinter upside down with the Brewing Dock still attached?

There is liquid trapped in my Brewing Dock

Brewing Dock

My Main Cap is stuck

My Main Cap is leaking from the centre

Leaking from around the outside of the Main Cap

My Main Cap has broken

Main Cap

Frothy / Fizzy Pour

My Tap Handle has broken

My Active Pour Tap is dripping

My Active Pour Tap is stuck

Do I need to buy a Pinter and an Active Pour Tap together?

How does the Active Pour Tap work?

My Active Pour Tap stopped pouring

My Tap is dripping

My Tap is leaking from around the Tap connection to the Pinter (the Collar)

Active Pour Tap

There is liquid trapped in my Pinter

Core Pinter

Which Carbonation Dial setting should the Pinter be on?

There is noise coming from my Carbonation Dial

My Carbonation Dial is stuck, not turning

My Carbonation Dial is leaking, foaming or bubbling

There is a lot/no noise coming from my Carbonation Dial

Carbonation Dial

My Hopping Cap is broken

How to use the Hopping Cap?

My Hopping Cap is stuck

Not all of the Hop Oil has gone into the Pinter

My Hopper Inlet is leaking

How and when do I use the Hopper?

What is the Hopper?

I Added the Hopper at the Wrong Time, Will My Beer Be Ruined?

Hopping Inlet & Hopping Cap

The Pinter

When do you release new Fresh Beer and Cider Styles?

How long will my Fresh Press last? Can I use it past its Best Before Date?

How long does the Fresh Beer last in the Pinter once it's Brewed?

Is the Purifier safe?

Why don't all the Fresh Presses come with a Hopper?

Can I mix and match the Brewing Yeasts and Fresh Presses?

Something is missing from my Pinter Pack

My Fresh Press just arrived but it expires soon, is this normal?

Can you recycle the Pinter Packs?

What types of Beer and Cider Fresh Press styles do you sell?

Are the Fresh Presses gluten-free?

What is the ABV of the Fresh Presses?

Are the Fresh Presses vegan or vegetarian?

When do you release new Fresh Press styles?

How do I store my Fresh Press and the Pinter Pack contents?

I’ve lost my Brewing Yeast

Pinter Pack/Fresh Press

Check the status of a refund

What is your returns policy for Pinter Packs?

What is the warranty on my Pinter?

Pinter Warranty Information

Information about our Refunds & Returns Policy

Why Was My Order Refunded and Cancelled?

Refunds & Returns

Why do I have to buy a Pinter Pack with a Pinter?

How do I add a Pinter?

Do I need to download the Pinter App?

The App isn't working

Can I get a discount on an additional Pinter or Co-Pinter?

How do I edit/delete a Pinter from the App?

How to create an account on the App.

I'm not getting your emails

Do you sell Gift Cards or vouchers?

What is the "Refer a Friend" programme?

How to view the Instructions

How do I change my payment details?

How to start a brew in the App

How do I unsubscribe from emails?

How do I update my Contact Details?

How do I download the App?

Pinter Packs

How to add a Pinter

How do I log into the App?

How do I change my delivery address?

Why do I need to use the Pinter App?

Website & Pinter App

I received the wrong item

I want to cancel or change my order

Something is missing from my order

My order was damaged in transit

Where do you deliver to?

Do you offer gift wrapping or subtle packaging?

How long does delivery take?

Can I collect my order from you?

My order has arrived, but it's been damaged or leaked in transit

How much does delivery cost?

I haven't received my subscription order

What courier do you use?

Where is my order?

International Shipping

Can I order multiple Pinters at a time?

How to deep clean a Pinter

What type of water should I use with the Fresh Press?

Can I add my own ingredients?

What are recommended brewing times and what are the benefits?

What temperature should I Brew at?

Cold Crashing

How/when do I use the Hopper?

Conditioning Advice

My Brew doesn't taste right

My Brew is flat / is not carbonated

My Brew is too frothy/fizzy

My brew is cloudy - is this normal?

Can I bottle my Fresh Brew?

Unhappy with your Brew?

I forgot to place the Conical on the Main Cap – will it still work?

Brewing

Understanding the “Limited Quantity” Label on Your Pinter ProductsUpdated 12 minutes ago